Warranty

There is one way to communicate to your customers that you have complete confidence in the quality and service of your work - and that's to guarantee your work.

A warranty program is good for your business:

• It assures your customers of quality work and takes the risk out of their purchase decision
• It motivates staff to maintain high levels of technical excellence
• Your guarantee gives you an advantage over your competition
• Leaders in quality go on to become successful & profitable market leaders

The DuPont Lifetime Warranty Program is a partnership between your bodyshop and DuPont allowing you to assure and promote the highest quality refinish work to your customer for the lifetime of the vehicle.

Lifetime Warranty (LTW) accounts will also have access to the Certified Repairer 3 Year Warranty program for "mainstream" jobs that do not require a lifetime warranty.

The DuPont Certified Repairer warranty program is a partnership with DuPont that allows you to guarantee your work for 3 years.

It gives your customers increased confidence and you increased sales opportunities.

The warranty covers the quality and durability of DuPont Refinish paintwork.

Repairer Criteria

To qualify to become a DuPont Lifetime Warranty Repairer, your bodyshop must:

• Be a DuPont Refinish system holder
  
• Use products identified in the system guide
• Obtain 100% score on the checklist
• Head painter to have attended DuPont Refinish "Lifetime Warranty & LE products" training course
• Complete a Lifetime Warranty Program Agreement

There is no charge associated with this program. However your shop will be audited annually to ensure it continues to obtain 100% score on the checklist.


To qualify to become a DuPont Refinish Certified Repairer, your bodyshop must:

• Be a DuPont Refinish system holder
• Use 100% DuPont recommended product systems
• Obtain 100% score on the checklist
  
• Agree with the terms of the warranty
  
• Head painter is to have attended a DuPont Refinish "Certified Refinisher" training course

The Lifetime warranty is not valid for vehicles which are older than nine years old.

Repairer Support

In recognition of your shop obtaining "Lifetime Warranty Repairer" status, DuPont Refinish will provide you with:

• Outdoor sign
• Indoor sign
• Certificate
• Customer Promotional material:
• Repair Certificate
• Customer Brochure

For more information about becoming a Lifetime Warranty bodyshop, please complete the form below:

DuPont Refinish warranty request form
Please provide me with more information about the DuPont Refinish Lifetime Warranty Program
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