Performance Groups

For more than 20 years, DuPont has sponsored or facilitated Performance Groups to help our customers tap into the benefits of business benchmarking and networking opportunities.

There are numerous local Performance Groups as well as national groups, which are known as Business Councils. Each groups primary goal is to help its members improve their performance.

• To join a Performance Group, a bodyshop must be nominated by a current member or DuPont Performance Consultant and be voted in by fellow members. Decisions are based upon the nominees's perceived commitment to process improvement in their own business and their willingness to share information with others.
• Performance information is entered electronically into a web based financial benchmarking tool. Reports are generated based on a standard chart of accounts and standardised managerial ratios.
• Group members receive information about individual performance, most profitable performers and many other options.

2011 Business Councils   > Download 2011 BUSINESS COUNCIL INFORMATION (pdf 536k)
Our meetings expose owners and key managers to the latest industry
trends and techniques.
• Members submit financials and managerial results using a standard
chart of accounts so they can benchmark themselves using standards.
• Members use meeting time and down time to network with other likeminded
repair industry executives on different topics of concern.
• Members are steadfast in holding themselves and other members
accountable to make the improvements from meeting to meeting.
• These meetings give the member first chance to attend courses which
are part of our educational series.
• Groups may select outside speakers on any topic and share their insights.
• The groups are facilitated by an Executive Facilitator and supported by
a certified DuPont Co-facilitator.

What you can expect to gain from being a member of a group:
• The benchmark report gives you a point of comparative reference, and
also helps evaluate your numbers in detail. The trending of information
is valuable because you learn to compare yourself to yourself, which is
a great leadership tool.
• Industry updates and subsequent topics keep you current, and the
DuPont Performance Facilitators keep the focus positive, discussing
ways in which you can thrive even under changing conditions.
• A focus is put on finding outside speakers (no sales pitches allowed)
who bring insights from outside the repair business, which we can
then discuss and adapt for proper application to our industry. DuPont
encourages members to take advantage of resources they internally use
to improve processes and reduce costs.
• Members are able to choose from various activities to encourage
interaction - solve my challenge, idea contests, small group breakout/
problem solving sessions - to keep members engaged.
• Small breakout sessions on leadership, coaching, communication and
management keep the focus on the most important resource of any
business - its people!


Download Business Council Outline (pdf 536k)

Local Performance Groups
-Because direct competitors can be members of the same local performance group, individual financial benchmarks are never disclosed. Instead, a group and national average, as well as a top performer comparison are provided.
-DuPont Performance Consultants guide the local Performance Group, with a goal of member participation accounting for at least 50% of the dialog.